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Frequently asked questions

Do you have any shops?


Not at present, due to COVID-19 we have cancelled our retail shop plans and will remain online for the foreseeable future.




Are you looking for any brand ambassadors / Influencers?


Yes we are always looking for extra support and you can take a look here for futher information and to apply.




I need to speak to you


Please contact us by using the above contact form. We will come back to you as quickly as possible.




Do you offer wholesale?


Yes we do.

Please use the above contact form and we will start to discuss this further.




What is the CubWear signature range?


This is a range of outfits that are exclusive and copyright protected to us. All designs and patterns were created by us and this is a range which we are constantly adding to.

We currently have over 100 approved designs ready for production, so watch this space for them to launch.




Will you be adding more items soon?


Absolutely!

Our UK design team are constantly working on new exciting designs to bring to you. We plan to always bring in fresh ideas for your little cubs and offer you something that no other company does.




I need to return my item


Please navigate across to our returns page. Here you can complete a returns form and we can discuss your issue.

Our returns policy applies to items purchased under 30 days. If 30 days have passed then we are unable to refund or exchange your item. To be eligible for a return we require the below:

tems must be returned within 30 days of purchase
All tags and labels must still be inside the items.
Items must be unworn and unwashed.

Returning damaged or faulty products

If your item arrives damaged or faulty, then you must inform us within 48 hours of receipt. Please contact customer service using the above-mentioned details. If your item is damaged or faulty then we will simply send out a replacement.




I have a question on sizing


Please visit our sizing page, if you can't find the answer to your question then please complete the form above or chat to us online (between 9am - 5pm)




How do I wash the outfits?


Firstly you should always set the wash temperature to 30 or 40 degrees. If any higher and you may risk shrinkage.

Click HERE for more information




How long do orders take to arrive?


Everything is shipped from our UK warehouse

We offer several delivery options, depending on your budget and how urgently you need the items. Once you place your order, it will be dispatched out next day from our warehouse.

UK
Will take 1-3 days depending on what service you select

Europe
3-5 Days

Rest of the world
3-7 Days

Please expect slight delays during the holidays.




How much is delivery?


Once you have added your items into your cart and select check out, you will be given shipping options along with pricing. Below are the typical rates.

Spend over £30 and receive FREE delivery

UK
Standard Delivery £2.95

Europe
Standard Delivery £14.95
(some countries may be slightly higher)

Rest of the world
Standard Delivery £14.95
(some countries may be slightly higher)




How should I wash the outfits?


Firstly you should always set the wash temperature to 30 or 40 degrees. If any higher and you may risk shrinkage.

Please click here for information on washing and caring for your garments,




How does the buy now...pay later work?


In a nutshell, you can buy now and spread the payment over 6 months. The best part is we do not charge any interest to pay this way.

Click HERE for full details




Where are you based?


We are based in the United Kingdom and this is where we dispatch goods from.