Frequently asked questions
How long do orders take to arrive?
We offer several delivery options, depending on your budget and how urgently you need the items. Once you place your order, it will be dispatched out next day from our warehouse.
UK
Will take 1-3 days depending on what service you select
Europe
3-5 Days
Rest of the world
3-7 Days
Please expect slight delays during the holidays.
How much is delivery?
Once you have added your items into your cart and select check out, you will be given shipping options along with pricing. Below are the typical rates.
Spend over £30 and receive FREE delivery
UK
Standard Delivery £2.95
Europe
Standard Delivery £14.95
(some countries may be slightly higher)
Rest of the world
Standard Delivery £14.95
(some countries may be slightly higher)
Can I return my items?
Yes you can, please navigate to our returns section for full information.
Our returns policy applies to items purchased under 30 days. If 30 days have passed then we are unable to refund or exchange your item. To be eligible for a return we require the below:
tems must be returned within 30 days of purchase
All tags and labels must still be inside the items.
Items must be unworn and unwashed.
Returning damaged or faulty products
If your item arrives damaged or faulty, then you must inform us within 48 hours of receipt. Please contact customer service using the above-mentioned details. If your item is damaged or faulty then we will simply send out a replacement.
How can I contact you?
In many ways. We are not like most companies where it's impossible to reach us, we are always available to chat.
Email
Live chat on the site (9am - 5pm GMT)
Social Media - Facebook or Instagram accounts.
Contact Page
Are you looking for any Influencers ?
Yes we are always looking for Brand Ambassadors and social media influencers. Simply navigate across to this page.
How can I pay?
We accept many forms of payment, take a look at our payments page.
Paypal
All major cards
Payment plans with 0% interest
How should I wash the outfits?
Firstly you should always set the wash temperature to 30 or 40 degrees. If any higher and you may risk shrinkage.
Please click here for information on washing and caring for your garments,
Will you be adding any new items to the store?
Absolutely, we have only recently lauched and so are constantly working hard to develop new items.
Our designers work around the clock to create new exciting outfits, that hopefully you and your little cubs will love. Feel free to get in touch to be added to the "Feedback list", here we put the feelers out regarding new designs.
Do you offer wholesale?
Yes we do.
If you would like to stock any of our items in your retail shop or online store then please feel free to get in touch. Pricing will depend on the quantity, but this is something we shall be happy to discuss with you.
How does the buy now...pay later work?
Click
HERE for full details