Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us:
Uncategorized
Stock Items:
All stock items are dispatched the next working day and depending on the service you select, will take 1-3 days (UK)
International deliveries will take 3-7 days to arrive, depending on the country.
Personalised Products:
Please allow up to 7 days for your order to be dispatched.
Pre-order items:
If your item is listed in our pre-order section, you can expect it to arrive within 2–4 weeks.
In many ways. We are not like most companies where it's impossible to reach us, we are always available to chat.
Live chat on the site (9am - 5pm GMT)
Social Media - Facebook or Instagram accounts.
Contact form - We will respond within 24 hours
IMPORTANT: Sales Messages
If you are looking to sell to our business, please note that your enquiry will take longer to receive a response. Additionally, we do not accept enquiries from Gmail or Hotmail accounts.
We accept all major cards.
You can also pay via Paypal, Apple Pay, Google Pay, Clearpay and Klarna
Size Exchanges
We’re happy to exchange your item for a different size. Simply contact us via the contact form, and we’ll provide you with the instructions on how to proceed.
Returns
You can return your item(s) back for a refund providing you do so within 14 days (Different rules apply for Christmas Pyjamas)
We have a strict policy regarding returned items: all returns must be in their original, unused condition. This means they must be free from makeup marks, pet hair, tan stains, perfume, body odor, or any other signs of wear that could affect their resale quality.
Personalised Items
Sadly, we cannot size exchange or accept returns on personalised products.
Please view our returns and Refund Terms for full details.
Spend over £99 and receive FREE delivery*
Royal Mail 2nd Class Signed & Tracked £2.99
Royal Mail 1st Class Signed & Tracked £3.99
Royal Mail Guaranteed Next Day £11.99
UPS / Fedex 1-2 Days = £9.99
PLEASE NOTE:
Bank holidays and Sundays are not classed as "next day" delivery days.
During the holidays, shipping times may be slightly delayed.
* Free delivery only applied to England, Scotland and Wales
RM Tracked and Signed (5-7 Days) = £4.99
Fedex or UPS (2-3 Working days) = £15.00
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Republic of Ireland
RM Tracked and Signed (5-7 Days) = £9.99
Fedex or UPS (2-3 Working days) = £15.00
France, Germany, Italy, The Netherlands & Spain
RM Tracked and Signed (5-7 Days) = £11.99
UPS Express 1-3 Working Days = £16.50
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Rest of Europe (European Union)
RM Tracked and Signed (5-7 Days) = £14.99
UPS Express 1-3 Working Days = £19.99
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United States Of America & Canada
RM Tracked and Signed (5-7 Days) = £16.99
Fedex or UPS (2-3 Working days) = £35.00
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Australia
RM Tracked and Signed (5-7 Days) = £19.99
Fedex or UPS (2-3 Working days) = £59.99
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RM Tracked and Signed (5-7 Days) = £24.99
Fedex or UPS (2-3 Working days) = £39.99
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PLEASE NOTE:
Some orders may be subject to additional taxes and slight delays, due to customs. However, this is extremely rare due to the value of our products.
IMPORTANT
Delivery prices may vary over time based on courier rate adjustments. The most up-to-date shipping costs will be displayed at checkout.
Please feel free to view our latest size guide
If you need any further assistance, then please feel free to contact us.
We dispatch globally and last year dispatched to over 40 different countries.
Yes we do, please contact us to discuss this matter further.
Yes absoluetly and we started trading in 2020.
Cubwear Clothing Ltd is a registered Ltd company (12843857).
You can contact us at any time via Live Chat, E-mail, Social media channels or via our contact form. We will get straight back to you and assist with anything you need. If you need to have a phone call, then drop us a message and we will call you back.
We are also rated Excellent with a 4.8 rating on Trust Pilot.
We are a small family run business and all orders are picked, packed and dispatched by one of us. We don't use any 3rd parties for shipping and certanly never drop ship. When you shop with our family business, we want you to become part of that and experience that personal touch.