FAQ

We’ve included detailed size guides within each product listing. However, you can also click below to view our complete sizing guide.

CLICK HERE

We accept all major credit cards including Visa, Maestro, Debit and AMEX.

We also accept Apple Pay, Paypal and Clearpay.

Our annual stock arrives each September. If a product sells out after this time, unfortunately we’re unable to restock it again until the following year.

Yes, absolutely. We understand that times can be tough for many families right now, which is why we offer Clearpay. This allows you to spread the cost of your order over instalments with 0% interest — we cover the fees.

Caring for your Cubwear outfits is essential to ensure they last for many years and can even be passed down to a sibling or friend.

Click HERE for full information

Yes, we do! Each order is carefully packed with our festive Christmas tissue paper and placed in a magical gift bag. We can also send your order directly to a loved one and include a personalised Christmas card message

Yes, all of our reviews are 100% genuine. We collect reviews through Judge.me, which automatically invites verified customers to leave feedback after their purchase.

We also import genuine customer reviews from Etsy and Trustpilot, where we proudly hold an Excellent rating.

There are several ways to get in touch with us, however the quickest and easiest way is by completing our online contact form, as we check our emails daily.

CLICK HERE TO CONTACT US

Please note that we do not respond to unsolicited sales, marketing, or promotional emails.

If you experience any issues with your order or believe your parcel may be missing, please contact us using the form below and our team will be happy to help.


CLICK HERE TO CONTACT US

Please note that we do not respond to unsolicited sales, marketing, or promotional emails.

Yes, absolutely. We offer a drop shipping service, meaning we’ll ship your customer’s orders directly to them on your behalf. All packaging and paperwork can feature your company branding, so it looks like it has come straight from you.

This removes the hassle of holding stock or managing dispatch. You simply sell the products, take the payment, and we’ll handle the rest.

To get started, please CLICK HERE

We are only taking on a very limited number of social media influencers this year.

Our requirements are strict, as we’re not looking for people who are simply after free products. We want to collaborate with individuals who can genuinely add value to our brand and help drive sales.

In return, you’ll earn commission on every sale you generate — so we’re looking for motivated, results-driven influencers who are serious about working with us.

CLICK HERE to apply

Yes absolutely you can. We've made it very quick and easy too.

For full exchange / returns policy & information, please visit our returns & exchanges page.

We offer a 14 day money back guarantee, so you can shop with confidence.

For full returns policy & information, please visit our returns & exchanges page.

You have 14 days.

For full returns policy & information, please visit our returns & exchanges page.

Unfortunately, we are unable to accept returns or exchanges on personalised items, as they are custom-made specifically for your order.

Once we’ve received your returned items, refunds are usually processed within 2–3 working days. However, during our busy peak periods, please allow up to 2 weeks for your refund to be completed.

Most of our products are available for same-day dispatch. Simply click on any product to view the estimated delivery timeframe.

You can also find our full shipping information and delivery prices below:

SHIPPING & DELIVERY

We ship worldwide and partner with DHL & Royal Mail to provide fast, reliable delivery services.

Full Shipping details

Yes we do, if you spend over £99 then we will cover the shipping costs (UK)

Yes, we do. Place your order before 2pm and we guarantee delivery by the next working day within the UK.

2pm (UK time)

Yes, absolutely. Once your order has been dispatched, we’ll send you a confirmation email along with your tracking number so you can follow your parcel every step of the way.

Royal Mail and DHL