Shipping & Returns

Delivery

Delivery UK

Spend over £30 and receive FREE delivery*

Standard Delivery £2.99 (2-3 working days)
UPS Courier £6.00 (1-2 working days)
Next day guarantee £7.95 

PLEASE NOTE:
Bank holidays and Sundays are not classed as "next day" delivery days.
During the holidays, shipping times may be slightly delayed. 
* Free delivery only applied to England, Scotland and Wales

Delivery Europe
Standard Delivery £14.95 (3-5 working days)
(some countries may be slightly longer

Rest of the world
Standard Delivery £14.95 (3-7 working days)
(some countries may be slightly longer)

PLEASE NOTE: Some orders may be subject to additional taxes and slight delays, due to customs. However, this is extremely rare due to the value of our products. 

Return & Exchange Policy

At Cubwear our ultimate goal is to provide something that you will absolutely love and the quality will stand the test of time. We do however understand that sometimes the sizing or style may not be right for your little ones and you need to return it for a refund or something else. 

Please complete our returns form HERE to start the process off.


Our returns policy applies to items purchased under 30 days*. If 30 days have passed then we are unable to refund or exchange your item. To be eligible for a return we require the below:
 

  • Items must be returned within 30 days of purchase 

  • All tags and labels must still be inside the items. 

  • Items must be unworn and unwashed. 


    * Family Christmas Pyjamas

We will only exchange incorrect sizes for family Pyjamas and will not refund any purchases. We kindly ask you do not purchase lots of different sizes to allow you to try them on and then send back the ones you do not require. If this is done we can only replace the size and not refund the sets you do not require. 
 

Returning damaged or faulty products 

If your item arrives damaged or faulty, then you must inform us within 48 hours of receipt. Please contact customer service using the above-mentioned details. If your item is damaged or faulty then we will simply send out a replacement. 

 

Refunds (If applicable)

Once your item has safely been received, we shall then inspect the item. You will be notified via email in regard to the progression of this and whether or not the refund has been approved. 

If your refund is approved, please allow up to 5 working days for the payment to be fully refunded back to you.

Exchanges (If applicable)

We shall only exchange an item if 1) it is damaged, or 2) the wrong size was ordered. We can only exchange the same item that was originally ordered. 

Note: If you have ordered the wrong size, then we are unable to cover any return or re-shipping postage.

If the product is proven to be faulty, then we shall cover the postage both ways. 

Shipping your item back to us

Once you have contacted us regarding your return, then our customer service team shall be in touch to discuss the shipment along with the postage address. You will be asked to pay for any return postage, but we shall refund your original postage charge (if you paid any)